Question 1

What counts as a tracked prompt?

Accepted Answer

A tracked prompt is one buyer question in your workspace. SolCrys runs that prompt against the engines included in your plan unless you disable an engine for that prompt.

Question 2

What is a Deep Analysis?

Accepted Answer

A Deep Analysis reviews prompt performance, AI answers, citations, sources, competitor presence, engine differences, and answer accuracy to identify visibility gaps and recommend the next actions.

Question 3

How is a Content Audit different?

Accepted Answer

A Content Audit reviews a specific page or content asset for answer-readiness, crawlability, source fit, credibility, and whether it gives AI engines the facts they need to cite or recommend your brand.

Question 4

Why does Starter only include ChatGPT?

Accepted Answer

Starter is designed as the lowest-friction baseline. ChatGPT gives most teams the first answer to whether they appear in AI discovery. Growth adds Google's AI ecosystem, and Pro adds Perplexity.

Question 5

Is Claude included in Pro?

Accepted Answer

Not by default. Claude is planned as an add-on package after cost and quality validation, because its buyer relevance varies by category and the economics are different from the default engine bundle.

Question 6

Are Amazon Rufus and Walmart Sparky included?

Accepted Answer

Not in the default brand tiers. Rufus and Sparky are packaged as a Retail AI Add-on for ecommerce teams because retail assistant access, sampling, and SKU-level validation need a different workflow from standard answer-engine tracking.

Question 7

Is MCP included?

Accepted Answer

Yes. MCP support is included on paid workspaces with monthly call limits by plan. MCP is scoped to result lookup, summaries, and evidence retrieval. It cannot trigger new runs, create audits, publish content, or write to connected systems.

Question 8

How are agency plans different?

Accepted Answer

Agency plans sell client organization capacity, not seats. Each client organization has its own prompt set, reporting context, and diagnosis workflow so agencies can package AEO as a repeatable service.

Question 9

Do you offer Enterprise?

Accepted Answer

Yes. Enterprise is scoped with larger teams that need custom governance, reporting, premium validation workflows, and deployment review. We confirm specific controls during evaluation instead of treating them as default self-serve features.